Lesson 2
The Iceberg
Look beneath a recurring problem to its pattern, its structure and the beliefs that hold it in place, and match your response to the level.
Builds on
The bin store, again
Tuesday morning, and the cardboard is piled beside the bins again: boxes that wouldn’t fit, a delivery carton going soft in the rain. Someone from the block of twelve flats squashes what they can into the bins and stacks the rest neatly against the wall. The immediate problem is dealt with.
The better question comes next. Is this a one-off? If it happened last fortnight and the fortnight before, the squashing and stacking will be needed again next time.