If you think money has been lost or someone has accessed your bank account, contact your bank or payment provider immediately through a verified route. Use its known app or the number on your card, not the details in the suspicious approach. Do not wait to complete this lesson or collect a perfect evidence pack. If someone is in immediate danger, call 999.

Stop the suspicious interaction and do not send another payment, code or approval to test the claim. If an account or device may be affected, use the provider’s official response guidance from a trusted device; for work, contact authorised support promptly. Money, account access and reporting can need attention together.

This lesson uses fictional cases. You can practise the record without contacting anyone, opening a suspicious link or changing an account.